Muna is a highly experienced technology leader who specialises in strategic IT planning, new market development, e-commerce/IT project management, international IT management, supplier management, contract negotiations, digital solutions and transformation.

With extensive experience in the retail and marketing sectors, Muna leads teams to manage the digital customer journey from end to end.

Key Skills

• Development and oversight of effective planning
• QA and execution of content and online marketing campaigns to ensure efficiency, accuracy brand consistency and timeliness
• Management of web analytics related to eCommerce, gaining insight for action, and communicating relevant information to stakeholders
• Project management to evaluate, prioritise, develop, manage, implement and test eCommerce initiatives cross functionally to significantly improve key metrics before full roll out
• Building and directing a cohesive internal and external team to effectively develop eCommerce solutions
• Streamline operational IT processes to allow the team more flexibility in delivering and driving new business initiatives
• Working alongside senior management teams to drive transformation

“I have worked with Muna for the last 12 months on various opportunities and projects that she has managed. I have found her to be organised and highly professional with strong customer relationship management skills. I would highly recommend her.”

“It is rare to come across a technically competent professional with skills able to interface between a user base and management. Muna exhibits a style that percolates warmth, drive, energy and service.”